Return & Refund Policy

 

Thank you for choosing Nailsium. Every set of our press-on nails is carefully handmade to order. Due to the custom and personal nature of our products, we kindly ask that you read our policy before placing an order.

Returns & Exchanges

We do not accept returns or exchanges for any reason, including:

• Change of mind
• Incorrect size selection
• Color preference
• Orders that have been used or opened

For hygiene reasons, all press-on nails are considered personal-use items and cannot be resold once shipped.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery at hello@nailsium.com

Please include:

• Your order number
• Photos of the item and packaging
• A brief description of the issue

Once reviewed, we will gladly provide an appropriate solution, including a replacement or refund when applicable.

Order Cancellations

Orders may be cancelled within 24 hours of purchase.

After 24 hours, or once production has begun, orders cannot be cancelled because every set is handmade specifically for your order.

Lost Packages

Once a package has been shipped, delivery is the responsibility of the shipping carrier.

If your package is lost in transit, please contact us and we will do our best to assist you with the carrier’s investigation.

Contact Us

If you have any questions regarding your order, please contact us at:

hello@nailsium.com